Shipping Policy

Processing time

Orders are picked, packed and handed to the carrier within 1–2 business days. Orders placed on a weekend or public holiday begin processing the next business day. You will receive an email when the parcel is dispatched.

Free shipping

Orders with a subtotal over CAD $50 ship free, anywhere we deliver. Below that threshold a flat rate applies, and it is always shown at checkout before you pay.

Domestic — Canada

• Flat rate: CAD $9.95, or free over CAD $50
• Transit time: 3–7 business days after dispatch
• Remote and northern postal codes may take longer

International

We ship worldwide. Transit times below are after dispatch and exclude time held in customs.

• United States: 7–10 business days
• United Kingdom and EU: 7–14 business days
• Rest of world: 10–21 business days

Final international rates are still being confirmed with our carriers. Until they are published here, the rate you are charged at checkout is the rate that applies to your order — it will not change afterwards.

Customs, duties and import taxes

Duties and import taxes are set by the destination country and are not included in the price you pay us. They are the recipient's responsibility and are collected by the carrier or customs authority on delivery.

Incorrect addresses

Please check your address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery; the second shipping charge is payable by you.

Lost or damaged parcels

If your order arrives damaged, email us within 48 hours of delivery with your order number and a photo, and we will replace it at no cost. If tracking shows no movement for 10 business days, contact us and we will open an investigation with the carrier.

See also our refund policy and terms of service.